Terms and Conditions

Gogo Cabs Private Limited · Last updated: 30 September 2026

1. About these Terms

These Terms and Conditions ("Terms") are a legal agreement between you and Gogo Cabs Private Limited ("Gogo Cabs", "we", "us", "our"), a company incorporated in India.

CIN: U49224TN2025PTC176839
GSTIN: 33AALCG7695K1ZW
Registered office: No. 29, TG Nagar, Avadi, Poonamallee, Ayappakkam, Chennai, Tiruvallur District, Tamil Nadu – 600077, India
Phone: +91 90928 90928
Email: support@gogocabs.com

The Terms apply when you visit www.gogocabs.com, use our mobile site or the Gogo Cabs customer app, or book a ride with us by phone or WhatsApp (together, the "Services"). By using the Services or booking a ride, you agree to these Terms, our Privacy Policy and our Cancellation Policy. If you do not agree, please do not use the Services.

2. What Gogo Cabs does, and what we do not

Gogo Cabs is a technology platform that lets you book intercity, outstation, one-way and round-trip rides with independent drivers and cab vendors ("Drivers"). We handle booking, pricing, dispatch, communication and customer support.

Gogo Cabs does not own the vehicles and does not employ the Drivers. The vehicles are owned or operated by Drivers and vendors who are independent of us. The ride itself is carried out by the Driver.
Before a Driver or vendor is allowed on the platform, we check the documents they submit, such as the driving licence, vehicle registration, permits, insurance and identity and business documents. We take this verification seriously, but it cannot guarantee how any individual Driver will behave on a particular trip.
We require Drivers and vendors to keep their documents, permits and insurance valid and to comply with applicable transport laws.
Nothing in this section limits any responsibility we have under applicable law, including our duties to operate the platform properly, to deal with complaints, and to protect your personal data.

3. Eligibility and your information

You must be at least 18 years old and able to enter into a binding contract under Indian law to book a ride.
You log in with your mobile number and a one-time password (OTP), which may be sent by SMS or WhatsApp. Keep your OTP private and do not share it with anyone other than to start a ride.
The name, phone number, email address and trip details you provide must be accurate and up to date. You are responsible for the bookings made with your number.
If you book for someone else, you confirm that you are authorised to do so and that they will follow these Terms.

4. Booking a ride

A booking is confirmed when we show you a confirmation on the site or app or confirm it by SMS, WhatsApp or call. We then assign a Driver, and you will receive the Driver and vehicle details before the pickup.
We try to assign the vehicle type you choose. If it is not available we may offer an equivalent or better vehicle at the same fare, or you may cancel free of charge.
Pickup and drop details, trip type and travel dates you enter determine your fare. Please check them carefully.
Drivers are expected to reach the pickup point on time. Traffic, weather, road closures, vehicle breakdown and other events outside our control can cause delays. We will work to inform you and, where needed, arrange a replacement vehicle.

5. Fares and payment

The fare shown when you book is the quoted fare for the trip, vehicle and route you selected. For most routes it includes items such as tolls, permit charges, hill charges, driver allowance and GST, as stated at the time of booking.
Charges that are not part of the quoted fare will be explained to you before they apply. Examples are extra distance or time beyond the booked trip, additional stops or route changes you ask for, and parking or other charges you choose to incur. Anything not included is shown to you at booking or told to you by us or the Driver before it is incurred.
No advance payment. We do not currently collect payment in advance for standard bookings. You pay at the end of your trip, directly to the Driver or through the payment method offered, such as cash, UPI or card. If we offer prepayment for any service in the future, we will tell you before you book.
Please pay only the amount agreed with us and ask for a receipt or invoice if you need one. If a Driver asks you for more than the agreed fare, please do not pay and contact us straight away on +91 90928 90928.
Cancellation charges, if any, are set out in our Cancellation Policy. In summary, cancelling is free until a driver is assigned. After that, a charge of 10% of the ride charge, up to a maximum of ₹100, applies unless you cancel for a valid reason listed in that policy.

6. Your responsibilities during a ride

You agree to:

be ready at the pickup point at the time booked, and stay reachable by phone;
carry only as many passengers and as much luggage as the booked vehicle can safely and lawfully carry;
use seat belts and follow reasonable safety instructions from the Driver;
not carry illegal goods, weapons, explosives or hazardous items, and not use the vehicle for any unlawful purpose;
not smoke, consume alcohol or drugs in a way that causes danger or nuisance, or behave in an abusive, threatening or harassing manner toward the Driver or others;
not damage or soil the vehicle. If you do, you may be responsible for the reasonable cost of repair or cleaning.

A Driver may refuse or end a ride if safety or the law is at risk. Where this is due to your conduct, the fare for the distance already travelled remains payable.

7. Safety, luggage and lost items

Your safety matters to us. You can reach our support team at any time on +91 90928 90928 to report any concern before, during or after a ride.
Please keep your valuables and luggage with you. If you leave something in a vehicle, contact us as soon as possible and we will try to help you get it back from the Driver. We are not able to guarantee recovery.
Drivers are required to hold valid licences, permits and insurance. The insurance that applies to a particular trip depends on the vehicle's policy. We are not an insurer.

8. Ratings, feedback and content

You can rate rides and send us feedback. By doing so you give us a non-exclusive, royalty-free right to use that feedback to improve the Services. You must not post or send content that is unlawful, abusive, misleading or that infringes anyone's rights. We may remove such content.

9. Using the website and app

The Gogo Cabs name, logo, website, app and their content belong to us or our licensors. You may use them only to book and manage rides, and may not copy, scrape, reverse-engineer or resell them.
You must not try to interfere with the Services, gain unauthorised access, use automated tools to make bookings in bulk, or make false or fraudulent bookings.
The Services use third-party providers, for example maps, messaging and payment providers. Their own terms apply to your use of their services.

10. Suspension and ending access

We may suspend or end your access if you breach these Terms, misuse the Services, make repeated no-shows or fraudulent bookings, or put Drivers or others at risk. You can stop using the Services at any time and can ask us to delete your account by writing to support@gogocabs.com. Amounts you already owe, and our rights under these Terms, continue after that.

11. Our liability

We provide the Services with reasonable care and skill. Some things are outside our control, such as the individual conduct of Drivers and other road users, traffic and weather, and the availability of networks. We do not promise that the Services will always be uninterrupted or error-free.
To the extent allowed by law, Gogo Cabs is not liable for indirect or consequential loss, such as missed flights, lost business or loss of opportunity, arising from delays or cancellations. Please allow a reasonable time buffer for time-critical travel.
To the extent allowed by law, our total liability to you for any claim relating to a particular ride is limited to the fare for that ride.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded under applicable law, including the Consumer Protection Act, 2019. Your statutory rights as a consumer are not affected.

12. Indemnity

You agree to compensate us for losses, claims and reasonable costs that we suffer because of your breach of these Terms, your unlawful use of the Services, or damage you cause to a vehicle or to a Driver, but only to the extent these arise from your own fault.

13. Privacy

We collect and use your personal data as described in our Privacy Policy, which forms part of these Terms.

14. Grievance redressal

If you have a complaint about a ride, a charge, the Services or the handling of your personal data, please contact our Grievance Officer:

Mr. Logesh Mithran, Head of Operations (Grievance Officer)
Gogo Cabs Private Limited
No. 29, TG Nagar, Avadi, Poonamallee, Ayappakkam, Chennai, Tiruvallur District, Tamil Nadu – 600077
Email: mithran@gogocabs.com
Phone: +91 90928 90928

We will respond to your complaint within 48 hours and aim to resolve it within one month of receiving it. Please include your booking details, registered mobile number and a description of the issue so we can act quickly. You may also contact the National Consumer Helpline at 1915 or consumerhelpline.gov.in.

15. Governing law and disputes

These Terms are governed by the laws of India.
If you have a dispute, please first raise it with our Grievance Officer as set out above, so that we can try to settle it amicably within 30 days.
If it is not resolved, the courts at Chennai, Tamil Nadu have exclusive jurisdiction, subject to the next point.
Nothing in these Terms takes away your right as a consumer to approach a Consumer Disputes Redressal Commission at the place where you live or work, or any other remedy that the law gives you and that cannot be waived by contract. This applies wherever in India you travel or book from.

16. General

Changes. We may update these Terms from time to time. The date at the top shows when they were last changed. We will tell you about material changes through the Services. A booking you have already made stays subject to the Terms that applied when you booked it.
Entire agreement. These Terms, the Privacy Policy and the Cancellation Policy are our full agreement with you about the Services.
If part is unenforceable. If any part of these Terms is found unenforceable, the rest continues to apply.
No waiver. If we do not enforce a right at once, this does not mean we give it up.
Electronic records. These Terms are an electronic record under the Information Technology Act, 2000 and need no physical or digital signature.

17. Contact us

Gogo Cabs Private Limited · CIN U49224TN2025PTC176839 · GSTIN 33AALCG7695K1ZW
No. 29, TG Nagar, Avadi, Poonamallee, Ayappakkam, Chennai, Tiruvallur District, Tamil Nadu – 600077, India
Phone: +91 90928 90928
Email: support@gogocabs.com