Cancellation Policy

Gogo Cabs Private Limited · Last updated: 30 September 2026

This policy explains what happens when you cancel a ride booked with Gogo Cabs. It applies to bookings made on www.gogocabs.com, our mobile site, the Gogo Cabs customer app, and bookings made by phone or WhatsApp.

1. No advance payment

Gogo Cabs does not collect payment in advance for standard bookings. You pay for your ride at the end of the trip. Because nothing is paid upfront, there is nothing to refund when you cancel, and this policy deals only with cancellation charges.

2. Cancelling before a driver is assigned

You can cancel a booking free of charge at any time until a driver has been assigned to your ride. No cancellation charge applies, and you do not need to give a reason.

3. Cancelling after a driver is assigned

Once a driver has been assigned to your ride, the driver and vehicle are reserved for you and cannot be offered to other customers. If you cancel after assignment, or do not show up at the pickup point, and you do not have a valid reason (see Section 4), a cancellation charge of 10% of the ride charge, up to a maximum of ₹100, applies.

  • The ride charge is the total fare shown to you when you booked. The charge is 10% of it and never more than ₹100, so the most you will ever pay for cancelling is ₹100.
  • You can see the current status of your booking in the app or on the booking page. You can also cancel by calling or messaging us on +91 90928 90928.
  • Where a driver has already been assigned, your cancellation may be reviewed by our team before it is confirmed. We will tell you the outcome and the amount, if any, before it is recorded.
  • The cancellation charge compensates the driver or vendor for the trip that was reserved for you. We collect the charge and, as far as possible, credit it to the driver's or vendor's account. We will send you a payment link or collect it against your next booking, and we will always tell you the amount first.

4. Valid reasons: no cancellation charge

The cancellation charge does not apply if you cancel for a valid reason. Valid reasons are:

  • the driver cannot be reached, is late, or has not started towards the pickup point;
  • the driver asks you for extra money or for a different fare from the one booked;
  • the driver behaves inappropriately or refuses the trip;
  • the vehicle does not match the booking or is unsafe or unfit for the trip;
  • a medical or family emergency, or you or a passenger cannot travel because of illness or an accident;
  • the booking details (date, time, pickup, drop or vehicle) were wrong through our mistake, or the fare changed without your agreement.

Please tell us the reason when you cancel. We may ask for brief details, and we will look into it and confirm the outcome before anything is recorded.

5. When Gogo Cabs or the driver cancels

You are never charged a cancellation fee if the booking is cancelled by us or by the driver, or if we cannot provide a vehicle. In that case we will try to assign another driver as quickly as we can. If we cannot, you may cancel at no charge.

6. Changes to your booking

If your plans change, you can edit your pickup date and time, pickup location or drop location instead of cancelling. Changes to the route, vehicle type or trip duration can change the fare, and the updated fare will be shown to you before you confirm.

7. Disputes about a charge

If you think a cancellation charge was applied wrongly, write to our Grievance Officer at mithran@gogocabs.com or to support@gogocabs.com. We will respond within 48 hours and will reverse the charge if it was not due. See our Terms and Conditions for our full grievance process.

8. Contact

Gogo Cabs Private Limited
No. 29, TG Nagar, Avadi, Poonamallee, Ayappakkam, Chennai, Tiruvallur District, Tamil Nadu – 600077, India
Phone: +91 90928 90928
Email: support@gogocabs.com