Privacy Policy

Gogo Cabs Private Limited · Last updated: 30 September 2026

1. Who we are and what this policy covers

This Privacy Policy explains how Gogo Cabs Private Limited (CIN U49224TN2025PTC176839, GSTIN 33AALCG7695K1ZW) ("Gogo Cabs", "we", "us") collects and uses personal data when you use www.gogocabs.com, our mobile site, the Gogo Cabs customer app, or book rides by phone or WhatsApp (the "Services"). Under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the "Data Fiduciary" for your personal data.

Registered office: No. 29, TG Nagar, Avadi, Poonamallee, Ayappakkam, Chennai, Tiruvallur District, Tamil Nadu – 600077, India. Email: support@gogocabs.com. Phone: +91 90928 90928.

2. Personal data we collect

  • Account and contact details: your name, mobile number, email address, and whether you choose to receive OTPs on WhatsApp.
  • Booking and trip details: pickup and drop locations, stops, travel dates and times, vehicle type, fare, trip status, ratings, feedback, and reasons you give for cancelling.
  • Location: the pickup, drop and stop locations you search for or select on the map, and your device location if you allow it, for example to fill in your pickup point or to show live trip tracking. You can turn off location permission at any time in your browser or device settings.
  • Communications: messages you send us by WhatsApp, SMS or email, and calls with our team. Calls to our helpline are recorded, and may be transcribed and analysed using automated tools, to handle your request, check quality, train our team and resolve disputes. We will tell you at the start of a call that it may be recorded.
  • Device and usage data: IP address, browser and device type, pages viewed, approximate location from IP, and error and performance data collected through cookies and similar technologies.
  • Payment information: we do not currently collect payment in advance and we do not store your card, UPI PIN or bank credentials. If you pay online through a payment provider, the provider processes that payment and we receive only the status and reference of the transaction.

We do not intentionally collect sensitive information such as health, religion or financial account details. Please do not send such details to us.

3. Why we use your data

We process your personal data only for lawful purposes and only with your consent or for another purpose that the DPDP Act allows. Our purposes are:

  • to verify your mobile number, create and secure your account, and let you log in (OTP);
  • to create, confirm, assign, track, change and cancel your bookings, and to share necessary trip details with your Driver;
  • to send service messages such as booking confirmations, Driver details, trip updates and receipts by SMS, WhatsApp, email or call;
  • to provide customer support and handle complaints and disputes;
  • to keep the Services safe, prevent fraud and misuse, and investigate safety incidents;
  • to improve our routes, pricing, app and support through analytics and testing;
  • to comply with legal, tax and regulatory obligations, including GST and transport rules, and to respond to lawful requests from authorities;
  • to send offers and promotions, only where you have agreed. You can opt out of these at any time, and they will not affect your ability to book rides.

When we ask for your consent, we will tell you what data we are collecting and why, in clear language. You give consent by taking a clear action, such as entering your mobile number and OTP and continuing after reading this notice, or by ticking a box.

4. Who we share data with

We do not sell your personal data. We share it only as needed:

  • Drivers and vendors assigned to your trip, who receive your name, contact number and pickup, drop and stop details so they can carry out the ride.
  • Service providers who work for us under contract, such as cloud hosting and security (for example Cloudflare and Amazon Web Services), maps and location services (Google Maps), analytics and tag management (Google Analytics and Google Tag Manager), error monitoring (Sentry), messaging and telephony providers (SMS, WhatsApp and call services), speech-to-text and analytics tools we use on call recordings, and payment providers where you choose to pay online. They may use your data only to provide their service to us.
  • Authorities and courts when required by law or to protect rights, safety and property.
  • A successor business, if Gogo Cabs is involved in a merger, acquisition or sale of assets, subject to this policy continuing to apply.

5. Cookies and analytics

We use cookies and similar technologies to keep the Services working, remember your choices, measure usage and improve performance. You can block or delete cookies in your browser settings, though some features may stop working. Our analytics tools may collect information such as pages visited and device details. Where required, we will ask for your consent before using non-essential cookies.

6. Where your data is stored and transferred

We store your data on secure servers, including those of our cloud providers, which may be located in India or in other countries. We transfer personal data outside India only to the extent permitted under the DPDP Act and any restrictions the Government of India notifies, and we ask our providers to protect it appropriately.

7. How long we keep your data

We keep personal data only for as long as it is needed for the purposes above, or as the law requires. Booking, invoice and tax records are kept for the period required by applicable law. Call recordings are kept for a limited period for quality and dispute handling. When you ask us to delete your account or withdraw consent, we will erase your personal data unless we must keep it to meet a legal obligation, to resolve a dispute, or to prevent fraud, in which case we will keep only what is necessary.

8. Keeping your data secure

We use reasonable security safeguards, such as encryption in transit, access controls and monitoring, to protect your personal data. No system is fully secure, so please protect your OTP and device. If a personal data breach affects you, we will notify you and the Data Protection Board of India as required by the DPDP Act.

9. Your rights

Under the DPDP Act you have the right to:

  • Access a summary of the personal data we process about you and the parties we have shared it with;
  • Correct, complete or update your personal data;
  • Erase your personal data, unless we need to keep it for a legal reason;
  • Withdraw your consent at any time. Withdrawing is as easy as giving consent, and will not affect processing already done. It may mean we can no longer provide some Services to you;
  • Grievance redressal, by contacting our Grievance Officer below; and
  • Nominate another person to exercise your rights if you die or become incapacitated.

To use any of these rights, email mithran@gogocabs.com or support@gogocabs.com from your registered email, or call +91 90928 90928, and tell us which right you wish to use. We may need to verify your identity first. We will reply within 48 hours and act on your request within a reasonable time, and in any event within the period the law allows.

10. Children

The Services are for people aged 18 and over. We do not knowingly collect personal data of anyone under 18. If you are a parent or guardian and believe a child has given us personal data, please contact us and we will delete it. Rides for minors must be booked by an adult who travels with them or is responsible for them.

11. Grievance Officer

If you have a concern about how we handle your personal data, please contact:

Mr. Logesh Mithran, Head of Operations (Grievance Officer)
Gogo Cabs Private Limited
No. 29, TG Nagar, Avadi, Poonamallee, Ayappakkam, Chennai, Tiruvallur District, Tamil Nadu – 600077
Email: mithran@gogocabs.com
Phone: +91 90928 90928

We will respond within 48 hours. If you are not satisfied with our response, you may complain to the Data Protection Board of India once it is constituted and accepting complaints, after first raising the issue with us.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed, and we will tell you about material changes through the Services, and ask for your consent again where the law requires.

13. Contact

Gogo Cabs Private Limited
No. 29, TG Nagar, Avadi, Poonamallee, Ayappakkam, Chennai, Tiruvallur District, Tamil Nadu – 600077, India
Phone: +91 90928 90928
Email: support@gogocabs.com